Terms of Service

Last updated: March 14, 2026

1. Acceptance of Terms

By accessing and using the Hynds AI Support portal at support.hynds.ai, you agree to be bound by these Terms of Service. If you do not agree, please do not use the service.

2. Description of Service

Hynds AI Support is a support ticketing portal operated by Hynds Group. It allows authorised users to submit, track, and manage support requests. The platform includes AI-assisted features for ticket triage and prioritisation.

3. User Accounts

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate information during registration.
  • You must notify us immediately of any unauthorised use of your account.
  • We reserve the right to suspend or terminate accounts that violate these terms.

4. Acceptable Use

When using our service, you agree not to:

  • Submit false or misleading information in support tickets.
  • Attempt to gain unauthorised access to the system or other users' data.
  • Use the service for any unlawful purpose.
  • Interfere with or disrupt the service's operation.
  • Share your account credentials with unauthorised parties.

5. Intellectual Property

All content, features, and functionality of the Hynds AI Support portal are owned by Hynds Group and are protected by applicable intellectual property laws. You retain ownership of any content you submit through support tickets.

6. AI-Assisted Features

Our platform uses AI to assist with ticket triage, prioritisation, and summarisation. AI suggestions are advisory and may be reviewed or overridden by our support team. We do not guarantee the accuracy of AI-generated assessments.

7. Limitation of Liability

Hynds Group provides this support portal on an "as is" basis. We make no warranties, express or implied, regarding the service's availability, accuracy, or fitness for a particular purpose. To the maximum extent permitted by law, Hynds Group shall not be liable for any indirect, incidental, or consequential damages arising from use of the service.

8. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the service after changes constitutes acceptance of the revised terms. We will notify users of significant changes via email or through the portal.

9. Contact

For questions about these Terms of Service, please contact us at [email protected].