1. Introduction
Hynds Group ("we", "us", "our") operates the Hynds AI Support portal at support.hynds.ai. This Privacy Policy explains how we collect, use, and protect your information when you use our support ticketing service.
2. Information We Collect
When you use our support portal, we may collect:
- Account Information: Name, email address, and company affiliation provided during registration or Google Sign-In.
- Support Ticket Data: Issue descriptions, environment details, attachments, and comments submitted through support tickets.
- Usage Data: Basic interaction data such as login times and pages visited to improve our service.
3. How We Use Your Information
- To provide and manage support services, including ticket creation, tracking, and resolution.
- To authenticate your identity and manage your account.
- To communicate with you regarding your support requests.
- To improve our support processes and service quality.
- To use AI-assisted triage to help prioritise and route support tickets efficiently.
4. Data Sharing
We do not sell your personal information. Your data may be shared with:
- Hynds Group staff who need access to resolve your support requests.
- Service providers who assist in operating our platform (e.g., hosting, AI processing), bound by confidentiality agreements.
- Legal authorities if required by law or to protect our rights.
5. Data Security
We implement industry-standard security measures including encryption, secure authentication, and access controls to protect your data. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your account and support ticket data for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Withdraw consent for data processing.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected].